UPHOLDING YOUR CONSUMER RIGHTS
The Consumer Aid Program provides mediation
of consumer complaints. The office is staffed by mediators
trained in complaint resolution and consumer rights. It
is not staffed by attorneys and therefore no legal advice
or representation can be provided. The Program is funded
by, and works in cooperation with, the Commonwealth of
Massachusetts Department of the Attorney General.
AM I ELIGIBLE TO RECEIVE CONSUMER
AID?
- There are no income guidelines
or fees for this program
- As long as the complaint is
between a consumer and a business
(not business v. business)
YOU MUST RESIDE IN ONE OF THE
FOLLOWING TOWNS
- Abington
- Carver
- Cohasset
- Duxbury
- Halifax
- Hanover
- Hanson
- Hingham
- Hull
- Kingston
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- Marshfield
- Norwell
- Pembroke
- Plymouth
- Plympton
- Rockland
- Scituate
- Wareham
- Whitman
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HOW DO I APPLY?
Call 508-747-7575 x226 and
speak to the Consumer Aid staff. Depending on the nature
of your complaint, a complaint/inquiry form will be mailed
to you, or the appropriate referral will be made if your
question is beyond the scope of this office.
Please provide us with complete addresses
and telephone numbers for yourself and the company or individual(s)
involved. Also, please include COPIES of
any papers, documents, bills, receipts, etc. which may
help in evaluating your complaint. DO NOT SEND
ORIGINALS.
WHAT HAPPENS NEXT?
Upon receipt, your complaint will be
reviewed. If it does not fall within our jurisdiction,
we will refer it to the appropriate agency and you will
be notified. Otherwise, we will mediate the complaint through
an informal process involving letters and phone calls in
an effort to reach a mutually agreeable settlement. If
we are unable to resolve your complaint, we will advise
you on how to file in Small Claims Court or to seek relief
through a private attorney.
Informational brochures on: the
Lemon Aid Law; New & Leased Car Lemon Law; Used Vehicle
Warranty Law; Keys to Vehicle Leasing; Home Improvement;
Shopping Rights; Privacy Rights and Protections; the "Do
Not Call Registry"; Managing Credit & Debt; the "30
Day Demand Letter"; Don't be Fooled by a Mortgage Scam;
Landlord Rights & Responsibilities; are available,
and will be mailed upon request.
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