South Shore Community Action Council

Consumer Mediation Coordinator - Immediate Opening

Current Position Open: 19 hrs. per week, 52 wks. per yr.

Core Responsibilities:
Record, evaluate and assign new consumer complaints on a weekly basis. Investigate and resolve consumer complaints including documenting work done on a case by case basis in compliance with funding source guidance. Complete computer sheets on all new and closed cases and submit them online to the Attorney General's office weekly. Recruit, instruct and supervise 1-2 volunteer mediator positions.

Attend program meetings at the Attorney General's Office and 6 regional outreach/consumer education events/activities required annually.

Submit monthly report to CEO/Board of Directors outlining program statistics- number of cases opened and closed, closing dispositions, phone inquiries handled and monetary value of complaints resolved.

Refer consumers to appropriate agencies where appropriate

Core Qualifications:

Associates degree or paralegal certification preferred. Ability to perform general office duties including MS Word, MS Outlook. Demonstrated strong written and verbal communication skills. Strong interpersonal, analytical and organizational skills, should be a goal oriented self- starter. Experience managing volunteers preferred. Mediation experience preferred. Valid MA Driver’s license in good standing. Must be at least 18 years of age.

Great team environment

Please complete the employment application and submit with cover letter and resume your interest to Deadline to apply 07/08/19 or until a suitable candidate is found. In house applicants should send letter of interest as a minimum.

Please email or send resume & cover letter and employment application to:

Human Resources Department

71 Obery Street, Plymouth, MA 02360

Competitive pay and benefits (where applicable); team work environment
EOE/Handicap Access